In the event you are not completely satisfied with your purchase for any reason,
you may return it to us for an exchange or refund. All returns must be
postmarked within fourteen (14) days of the purchase date. All returned items
must be in new and unused condition.
Return Process. To return an item, please email customer service at
hello@corkandwickcandleco.com to obtain a Return Merchandise
Authorization (RMA) number. After receiving a RMA number, place the item
securely in its original packaging, and mail your return to the following address:
Cork & Wick Candle Co.
Attn: Returns RMA#
1527 Gause Blvd
Suite 15
Slidell, LA 70458
United States
Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return.
Refunds. After receiving your return and inspecting the condition of your item,
and after our approval of the requested refund, we will process your return or
exchange. Please allow at least seven (7) days from the receipt of your item to
process your return or exchange. We will notify you by email when your return
has been processed.
For defective or damaged products, please contact us at the customer service
email below to arrange a refund or exchange.
Questions. If you have any questions concerning our return policy, please
contact us at:
Hello@corkandwickcandleco.com
