Faq
Product
Sorry, it’s a trade secret and we cannot disclose proprietary information
We use a soy-paraffin blended wax. Our wax offers outstanding hot and cold throw while also providing the longevity that soy wax brings to an enduring candle
Contrary to many claims made by other candle companies, technically, paraffin wax is non-toxic and is approved for consumer use by the US Food & Drug Administration. In order for paraffin to be toxic, massive amounts of wax (factory size amounts) must be burned into the environment. The amount of wax burned in a candle is miniscule, insignificant, and does not cause any type of toxicity.
Referenced by The National Candle Association (NCA) website
Crackling wood wicks
6 oz tin candles burn for about 35 hours on average
12 oz candle jars burn for about 70 hours on average
Check out our Candle Care page on the website for more information
Ordering
Orders will be processed by our fulfillment department within 24 hours. If orders are placed on a holiday or weekend day, please allow 2 business days to process. When orders are placed, the customer will receive a confirmation email. Once the order has shipped, the customer will receive a shipping email with tracking
We accept all major credit cards including American Express, Discovery, Mastercard, and Visa. We also accept PayPal, Apple Pay, and Square. We do not offer Afterpay at this time.
Yes, we offer electronic gift cards to use on our website.
Shipping
Yes, for orders $99 or more
No, not at this time. However, we are planning to ship overseas soon.
Returns
Due to the nature of our product (scented candles), ALL SALES ARE FINAL. We will only replace broken items whenever possible or offer a replacement on items that may have been damaged in transit.
Candle making events
Yes, 4 people minimum and 20 people maximum
Yes, we can only travel within a 30-mile radius from New Orleans at this time. We will expand further out in the near future. See more information on the candle making page on our website
Yes, people ages 15 and up
Wholesale/Consignment
Yes, currently we are only able to sell under a consignment agreement. We hope to offer wholesale to potential boutique owners in the near future.
No, not at this time.
